Why 90 days isn't enough
New apartment buyers are typically given a 90-day Defect Liability Period to identify and report issues. That window opens from settlement or the day they move in.
For most people, 90 days goes fast. You're unpacking, getting settled, and learning the quirks of a new home. A thorough building inspection on top of all that is a lot to ask.
That's why we've decided to extend the typical 90-day Defect Liability Period to a full two years. We believe homeowners should have the time and confidence to properly settle into their home, knowing that if a defect emerges, we're here to make it right.
It's a simple commitment: we design it, build it, and stand behind it for two years after you get the keys.
2 years
vs. the typical 90-day defect liability period
Every Geocon buyer receives a full two-year Defect Liability Period, more than eight times longer than the period typically offered by developers. Available at The Grande and all future Geocon off-the-plan sales, it's our commitment to quality, accountability, and customer confidence.
The builder-developer difference
One team.
One standard.
Because Geocon both develops and constructs our buildings, there is no one else to point the finger at. We own every decision, from design through to your front door.
For owner occupiers that means real peace of mind. For investors it means buying an asset backed by a warranty that goes well beyond what most developers offer.
Local commitment
Geocon has been building in Canberra for decades. This is a long-term investment in the city and the people who live here.
Market leading
Very few developers locally or nationally offer anything close to a two-year defect warranty on residential apartments.
Built on quality
Building is complex. This promise is our commitment to back our work and sort it out, whatever it takes.
The defects process
All defects are lodged through the Geocon Buyer Portal, providing a simple and transparent way to manage the process. Buyers can track the status of every defect in real time, receive live updates, and stay informed every step of the way.
Every issue raised within your two-year Defect Liability Period is reviewed by our Customer Care team. If something is affecting how you live in your home, we act straight away.
For less urgent items, we work through them in order and keep you updated along the way. You can raise concerns at any point, and our team will guide you through the process from submission through to resolution.
Are you a current owner?
Water ingress or drainage
Water penetration, leaks or drainage issues can quickly impact the comfort and enjoyment of your new home. If water is getting in where it shouldn’t, we’ll prioritise the issue and work to resolve it as quickly as possible
24 hrs
Doors, locks and hardware
Doors, locks and hardware should operate smoothly, securely and as intended. If something isn’t functioning properly, our team will assess the issue and arrange any necessary repairs.
Approximately
1 week
Glazing and windows
From operational issues to failed double-glazed units, we’ll coordinate any required repairs or replacements. Where new glazing needs to be manufactured, additional lead times may apply before installation can be completed.
Up to 8 wks